Refunds Policy for CRETE Commodities

Welcome to CRETE Commodities. We appreciate your trust in our commitment to delivering nature’s finest commodities. Our Refunds Policy is designed to protect both your interests as a valued customer and the integrity of CRETE Commodities.

1. Returns and Refunds Eligibility

1.1 Defective or Damaged Products:

If you receive a product that is defective or damaged, please contact our customer support team within 24 hours of receiving the shipment. We may request photographic evidence to assess the issue.

1.2 Incorrect Products Received:

In the rare event that you receive the incorrect product, please notify us immediately. We will arrange for the correct product to be shipped to you, and if necessary, provide instructions for returning the incorrect item.

1.3 Quality Discrepancy:

As we adhere to international food health and safety standards, any quality issues should be reported within 24 hours of receiving the products. We may request additional information to investigate and address the matter appropriately.

2. Non-Refundable Items

2.1 Change of Mind:

CRETE Commodities does not offer refunds for change-of-mind or personal preference. We encourage customers to carefully review product details before making a purchase.

2.2 Perishable Goods:

Due to the nature of our commodities, refunds are not applicable to perishable goods unless they arrive in a damaged or defective condition.

3. Refund Process

3.1 Refund Approval:

Refunds are subject to approval after a thorough assessment of the reported issue. We reserve the right to deny a refund if the request does not meet the eligibility criteria outlined in this policy.

3.2 Refund Method:

Approved refunds will be processed using the original payment method used for the purchase. Please allow 1 to 4 weeks for the refund to be reflected in your account.

4. Shipping Costs

4.1 Return Shipping:

If a return is necessary due to our error or a defective product, CRETE Commodities may cover the return shipping costs. For other cases, the customer is responsible for return shipping.

4.2 Original Shipping Costs:

Original shipping costs are non-refundable unless the return is a result of our error.

5. Policy Amendments

5.1 Right to Amend:

CRETE Commodities reserves the right to amend this Refunds Policy at any time. Any changes will be effective immediately upon posting on our website.

5.2 Notification of Changes:

Customers may or may not be notified of any significant changes to the Refunds Policy. Continued use of our services after such changes constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions or concerns about our Refunds Policy, please contact sales.

Thank you for choosing CRETE Commodities.

Last Updated: 03-01-2024